FAQ
What is community solar?
Community solar is a green energy option that brings the benefits of solar to renters, homeowners and other community members without the up-front costs of installing your own panels. Instead, solar panels are located at a nearby solar farm. You, your friends, your neighbors and local businesses can enroll with Onyx to receive solar credits off your utility bill and support renewable energy in your community!
How does the program work?
Enroll once, and your Con Edison electricity account will be linked to Onyx’s community solar farm. It’s an easy way to save money on your electricity bills. Solar power goes from the solar farm into the Con Edison electric grids where it helps power your community with planet-friendly renewable energy. As a subscriber, you get a piece of the clean energy incentives in the form of discounted solar credits.
Do I need to own my home or apartment to participate?
Nope! Renters and homeowners alike have access to community solar savings — no solar panel installation necessary!
Do I keep my utility provider?
Yes! There is no change or disruption to your electricity service. Con Edison will remain your utility provider and continue to send a monthly bill. The only difference is, as an Onyx customer, you’ll automatically receive a 10% discount on the solar credits applied directly on your Con Edison bill.
Exact savings will vary depending on your energy usage each month.
Do I need to install solar panels?
No, you don’t! The solar panels are all located at a New York solar farm managed by Onyx – not on your roof.
Are there any sign-up fees?
It’s FREE to enroll, with no upfront costs. If you choose to cancel for any reason, or move out of the Con Edison service area, there’s no fee to cancel.
Can I cancel if I change my mind?
Yes! If you wish to cancel for any reason, simply give 90 days notice and there are no cancellation fees. Please see your community solar agreement for additional terms and conditions.
How much can I save?
You will save 10% on the solar credits applied to your Con Edison electricity costs. That can really add up month after month, year after year! Exact savings will vary by month based on your energy usage.
How do I see my savings?
Each month, customers will see their discounted solar credits applied directly to their Con Edison utility bill. This means Onyx customers receive only one consolidated bill from Con Edison that shows their dollar savings and 10% discount.
Where can I find my utility account number?
Your existing utility account number can be found on your Con Edison utility bill or by signing into your utility account online.
Are you an electricity supplier (ESCO)?
No, we are a community solar developer, which is not the same as a third-party retail energy supplier. Instead, Onyx provides solar electricity to Con Edison and you get a credit for the value of the solar electricity allocated to your utility account.
I have other questions – whom should I ask?
You can call us at (646) 738-9540. We’re available Monday to Friday from 8:30 a.m. to 6:00 p.m. ET.